Customer Relations

housecleaner with bucket and mop leaving a clean room with a no clean, complete, repeat graphic overlay

When You’re Done Cleaning, You’re Done

The second most important rule of cleaning is knowing when to stop. Learning this rule will save you countless hours of valuable cleaning time in your customers homes and a lot of irritation. Do your best work and don’t stress out about what comes after.
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Oops! How To Handle Breaking Something In Your Customer’s Home—Without Breaking Your Customer’s Trust

Oops! You just broke something in your customer’s home. What steps can you take to make sure your customer is taken care of and your business avoids a major hit? If you handle damage in your customer’s home with policies and a plan your relationship with your customer may actually deepen. Here are some steps to make that happen.   Continue reading…

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