Customer Relations For House Cleaners

👋🏼 House cleaning is a relationship business. How to get started right and maintain professional relationships with your customers.

Sales and Marketing
5 Ways To Energize Your Cleaning Business With QR Codes

Looking for a way to energize marketing in your cleaning business? QR codes can be small and mighty doorways linking prospects and current customers to information you want to share with them.

Get 5 proven tips for using QR codes for your business you can use on marketing materials like business cards, flyers, your website and social media.

Also get ideas to protect people who use your QR codes. Learn about steps you can take to keep them and your business safe from hacks and scammers.

[Includes a #6 BONUS TIP to make your cleaning business zoom!]

Continue reading…
Customers
How To Deal With Unsupervised Kids When You Clean Houses

Since COVID-19 started, there are often more people in the homes you clean. That includes kids who may or may not be supervised by their parents.

Some unsupervised kids can create bigger messes and bigger headaches for house cleaners. Discover some ways to get your customers help with cutting down clutter and extra work.
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Customers
The Giving Season: Customer Gifts, Tips and Gratitude + bonus thank you notes

How do you wrap up the year?

Get ideas on how to accept customer gifts and tips during the holidays with grace, style and gratitude.

Plus how to take time off to rest, reflect, recharge and prepare for the New Year ahead.

+ bonus thank you notes
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Customers
The Dirty Dozen: 12 Things Not To Do In Your Cleaning Customers Homes

What are the Dirty Dozen and why you should avoid doing them in your cleaning customers homes?

12 tips to leave your customers homes and your business reputation spotless.
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Customers Daily Business
When You’re Done Cleaning Your Customer’s Home, You’re Done (Until The Next Cleaning)

The second most important rule of cleaning is knowing when to stop.

Learning this rule will save you countless hours of valuable cleaning time in your customers homes and a lot of irritation.

Do your best work and don’t stress out about what comes after.
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Daily Business
Make A Habit Of Customer Reminders

Discover how one simple habit can make your business better in 4 important ways.

The simple habit of customer reminders puts you on your customer’s radar the day before you clean.

Once your customer knows you’re coming, they can do all sorts of things like pick up clothes and papers and write a check.

That makes cleaning day go smoother for both them and you.

It all begins with a simple reminder call, text or email.

[includes a sample reminder template for you to use.]
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Customers
Oops! How To Handle Breaking Something In Your Customer’s Home—Without Breaking Your Customer’s Trust

Oops! You just broke something in your customer’s home.

What steps can you take to make sure your customer is taken care of and your business avoids a major hit?

If you handle damage in your customer’s home with policies and a plan, your relationship with your customer may actually deepen.

Here are some steps to make that happen.

[+ An Oops! toolkit.]
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Customers
5 Ways to Rock Your Customers First Cleaning

You only get one chance to make a first impression.

There are 5 ways to make sure your first cleaning is a fabulous experience for your new customer—and you.

[Includes a free bonus toolkit]
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Customers
Stop Giving Your Time Away (And Digging A Hole For Yourself)

The desire to be helpful and please your customer is a good thing.

However, even a good impulse can cause you to dig a deep hole for yourself.

Find out how I dug a pit with a shovel of good intentions and found a way back up.

[Plus A Sample Note]
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Customers
Build Your Work Fence

What is a “work fence”?

How can a work fence save your time, energy and sanity?

Discover what you need to build a work fence that makes you and your customers happy…and keeps you productive.

Continue reading…

Customer Relations For House Cleaners

5 Ways To Energize Your Cleaning Business With QR Codes

How To Deal With Unsupervised Kids When You Clean Houses

The Giving Season: Customer Gifts, Tips and Gratitude + bonus thank you notes

The Dirty Dozen: 12 Things Not To Do In Your Cleaning Customers Homes

When You’re Done Cleaning Your Customer’s Home, You’re Done (Until The Next Cleaning)

Make A Habit Of Customer Reminders

Oops! How To Handle Breaking Something In Your Customer’s Home—Without Breaking Your Customer’s Trust

5 Ways to Rock Your Customers First Cleaning

Stop Giving Your Time Away (And Digging A Hole For Yourself)

Build Your Work Fence

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